Frequently Asked Questions
Everything you need to know about shopping with Face to Face Games
What is your shipping policy?
We offer standard and expedited shipping options across North America. Orders are typically processed within 1-2 business days, and tracking information is sent via email once your package departs our warehouse.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.
Are your apparel items true to size?
Most of our fashion items follow standard sizing. We recommend checking the specific size guide located on each product page to ensure the best fit for your body type.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the recipient.
How can I track my order status?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.